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  • Are reserved seats available for single nights?
    No. Reserved seating is only available for all 4-night purchases. Individual nights will be general admission seating.
  • What is your cancellation policy?
    All sales are final. There are no refunds. We understand that unforeseen circumstances may occur between the time passes are purchased and the actual date of the event. You are welcome to sell or give your passes to anyone. Please understand that we do not receive the entire amount that you paid for seating. When an order is placed, there are several processing and handling fees that are non-refundable to us, regardless of the circumstance. We do try to work with you under extreme conditions prior to 2 months out, but please realize that within 60 days of the concert, we must be firm with our no refunds policy, as we likely can't resell that seat and we have made talent decisions based upon pre-sales for the event. Those funds have been committed toward paying certain talent bills. We want to be fair, but we simply must put a hard deadline to protect ourselves.
  • Where is General Admission located?
    General Admission is located on the Mezzanine Level.
  • Do I have to buy passes for every matinee?
    Each matinee requires a separate registration from the evening events. Further, all matinees feature reserved seating.
  • How can I secure good seats?
    Registration for the MQS begins a year in advance. While attending the MQS, you can register for the following year at our registration area in the lobby. If you are a current seat holder, you can also request to be on a waiting list for seating upgrades. If better seats become available, you will be contacted about upgrading to those seats.
  • Are there handicapped accessible seats?
    There are sections in the Cannon Center where seats have been removed and the vacant slots are available for those confined to a wheelchair. If you are confined to a wheelchair, it is best to place your order by calling 901-568-2389 and specify with the agent that you are wheelchair confined. They can let you know if any of those slots are available. The entire facility is handicapped accessible.
  • Can I use a mobility assisted device?
    Scooters and mobility assisted devices may be used in the Cannon Center, and can be easily maneuvered. There are special areas where devices can be parked while you are in your seat.
  • How can I get into the exhibit area?
    The exhibit area is open to everyone who has a registration for the evening events for that particular day. The exhibit hall opens daily at 4:30pm. (Please note that the exhibit hall is also open during any matinee performance.)
  • Is there food available during the concert?
    There is a concession area serving a good selection of food and snacks. It is open during the matinees and evening concerts.
  • What hotels do you recommend?
    The Sheraton Hotel is located across the street from the Cannon Center. It is our host hotel and offers a limited number of rooms at a discounted rate to our guests. Visit the “Lodging” page of our website for details. Several other hotels are within blocks of the convention center and are easily accessible via the Trolley.
  • What is the address of the Cannon Center?
    All events are held at the Cannon Center at 255 North Main Street in Memphis, Tennessee. This is conveniently located at exit 1, on Interstate 40, on the west side of Memphis.
  • What are the details related to parking?
    The Cannon Center has an on-site three-level secure parking garage. There is a daily charge for parking. In addition to the Cannon Center parking garage, there are several other nearby options. Located next to the Sheraton hotel—and only one block from the convention center—there is a surface parking lot that is available for a per day charge. Additionally, check with your individual hotel for that facility’s parking rates as each hotel sets their own daily rate. Keep in mind, however, that all prices are subject to change and the Memphis Quartet Show has no control over any parking location and their respective rates.
  • Can I bring my RV?
    There are no camp sites available at the Cannon Center for RV camping, however, there are several campgrounds nearby. You can view a listing of campgrounds in the area by going to the Lodging page.
  • Is there a shuttle service?
    The MQS does not offer shuttle service. However, the Sheraton Hotel is conveniently attached to the Cannon Center. The Main Street Trolley stops at the Cannon Center giving guests direct access to downtown Memphis and world famous Beale Street along with several hotels. There is a minimal charge for riding the trolley.
  • How far is the Cannon Center/Sheraton from the airport?
    It is a 20 minute drive from Memphis International Airport. Please check with your hotel for airport shuttle options.
  • How long do the concerts last?
    Matinees last 90 minutes and the doors open 1 hour prior to start time. Evening concerts begin at 6:00pm, with the doors opening at 4:30pm. The nightly concerts last approximately 4 hours.
  • What are the directions to the Cannon Center?
    From I-40 West or East: Take the Front Street exit. Turn left onto Front. Convention Center parking garage is on the right. If parking elsewhere, there is an entrance on main street (1 block east of Front Street).
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